MARS International - Products and services for Textile & Garment Industry in Sri Lanka
MARS International is one of well established product and services suppliers in Textile and garment industry in Sri Lanka. Over the years we have catered to many TOP range clients through out Sri Lanka. We are working with excilent chain of international suppliers who produce world class materials. Therefor we can can supply you any quantity of materials anytime.
Please contact us, we will be at your service in no time.
Sales and Marketing Department
Introduction
The sales team is dedicated to ensure the continuity of the existing customers and the flow of orders to the company. The marketing personals are leased for introducing new customers to the organization.
Duties
- Daily morning briefing with the manager and analyzing daily sales and out standing collections
- Inspections of Daily sales log reports and production targets with the department heads.
- Weekly sales calls plans.
- Staff evening briefing to discuss present day progress and preparing for the following day.
- Maintaining daily reports of the sales/ Stock balances / Daily Sales / Daily recovery.
- Activate new sales
- Paying visit to Customers
- Foster new business
- Bolster prevailing business
- Research on new samples
- Monitor the competition
Customer Services Department
Introduction
Customer Service’ signifies the best service offered to the customer. But in terms of the business environment in MARS, it undertakes a fairly advanced role. As a consequence of this, customer services representatives deal with external & internal customers in order to the receipt of orders, collecting information gathered from sister companies abroad, preparing business letters & reports, etc. Further, it is equally essential to exceed customer expectations, which allows them delightment rather than just satisfaction.
What Customer Services Do?
- Receive orders by purchase orders
- Check if the orders contain all the required details.
- Get back to the customer if the required details are not there.
- If the order is satisfactory, a form of clarification is attached to it and submitted for accounts evaluation.
- Delivery dates for the order to be finalized from the customer and if he/she insists the order to be urgent, in sequence the ability organize the delivery accordingly.
- In case of cancellations of orders, investigation of the order status to initiate the necessary actions.
- Extending a helping hand to all team members.
Finance Department
Introduction
The finance department embarks on with the procedures pertaining to financial documentation and settlement of payments submitted by customers.
Our customers are categorized as follows.
ACCOUNTING PROCEDURES
Cash Customers
An advance payment necessary before the delivery of goods.
Credit Customers
A credit period of 30-60 days offered to customers to finalize their payments after the delivery of goods. Granting credit facilities to a cash customer depending on the average turnover of the value of orders for a minimum period of 3 months and the progress of making payments.
INVOICING
- Performa
- VAT Invoice
- Commercial Invoice
Performa Invoice
Handed over to all the cash customers to make their advance payments.
VAT Invoice
To be produced before the customers outside a zone. This document enables them to pay GST to the B.O.I and prepare the CUSDEC document, which the supplier refers to, for the delivery of the goods.
Commercial Invoice
To be sent to all the customers after the goods are dispatched. Further, this document is used to charge VAT from customers operating inside a zone. For inside-a-zone customers VAT will be excluded from the net value of the goods. A standard percentage of the goods’ value will be monitored. The ‘Inland Revenue’ is authorized to finalize on this standard percentage.